Privacy Policy

Cleaner Wandsworth is committed to protecting your privacy and handling your personal data in a fair, lawful, and transparent way. This Privacy Policy explains how we collect, use, store, share, and protect personal information when we provide cleaning services to customers in the Wandsworth area. It applies to all Cleaner Wandsworth customers in the area, including prospective customers, current customers, and anyone who contacts us about our services.

1. Who We Are

For the purposes of data protection law, Cleaner Wandsworth acts as the data controller for the personal data we collect and process in connection with our services. This means we decide why and how your personal information is used. We are required to process your data in accordance with the UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We collect only the information that is necessary to provide our cleaning services, manage customer relationships, and comply with legal obligations. Depending on how you interact with us, we may collect the following categories of personal data:

Identity details such as your name.
Contact details such as your email address, telephone number, and service address.
Service information such as booking details, cleaning preferences, access instructions, and any notes needed to complete the work safely and effectively.
Payment-related information such as billing details and transaction records.
Communication records including enquiries, complaints, feedback, and service correspondence.
Technical information if you contact us through digital channels, such as basic usage data or device-related details where applicable.
Special instructions or sensitive notes that you voluntarily provide, for example information about access arrangements or household preferences relevant to service delivery.

We do not intentionally collect unnecessary personal data. We also do not seek to collect special category data unless it is directly relevant to providing the service or you choose to provide it.

3. How We Collect Your Data

We may collect personal data in several ways:

Directly from you when you make an enquiry, request a quote, make a booking, or use our services.
During the course of service delivery, such as when you provide access information or update your preferences.
Through payment and invoicing processes.
From third parties where necessary to arrange or support the service, for example referral partners or payment providers.

Where possible, we aim to keep the information we hold accurate, relevant, and up to date.

4. How We Use Your Information

We use your personal data only for specific purposes and only where the law allows us to do so. These purposes include:

Providing and managing cleaning services.
Processing bookings, cancellations, and changes to appointments.
Communicating with you about your service.
Issuing invoices, managing payments, and keeping financial records.
Responding to questions, requests, or complaints.
Maintaining internal records and service quality.
Meeting legal, regulatory, tax, and accounting obligations.
Protecting our business, staff, customers, and property from fraud, misuse, or unlawful activity.

We will only use your data for purposes compatible with those stated above. If we need to use your data for a new purpose, we will ensure there is a valid legal basis to do so.

5. Lawful Basis for Processing

Under data protection law, we must have a lawful basis to process personal data. Cleaner Wandsworth relies on the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes arranging services, confirming appointments, and completing payments.

Legal Obligation

We may process data where needed to comply with legal duties, such as keeping financial records, handling tax obligations, or responding to lawful requests from authorities.

Legitimate Interests

We may process certain information where it is necessary for our legitimate interests, provided your rights and freedoms do not override those interests. Examples include managing our customer relationship, improving service delivery, preventing fraud, and maintaining business records.

Consent

In limited cases, we may rely on your consent, for example where we ask to store optional information or use data for a purpose that requires permission. When we rely on consent, you may withdraw it at any time.

Cleaner Wandsworth does not rely on consent where another lawful basis is more appropriate. We always aim to use the least intrusive legal basis suitable for the activity.

6. Data Sharing and Processors

We may share personal data with trusted third parties where necessary to operate our services. These third parties act as processors or, in some cases, separate controllers. We only share what is necessary and require appropriate safeguards.

Examples of processors may include:

Payment processors that handle card or electronic payments.
Accounting or bookkeeping providers that help manage invoices, records, and tax reporting.
Scheduling or administration systems used to manage bookings and customer records.
IT and cloud service providers that store or support our business systems securely.
Customer communication tools used for service-related messages.

Where a third party acts as a processor, they are only permitted to use your data on our instructions and must protect it appropriately. We do not sell your personal data.

We may also disclose data if required by law, to enforce our rights, or to protect the safety and security of our customers, staff, or business operations.

7. International Transfers

Where personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place so that your information remains protected. These safeguards may include standard contractual clauses, adequacy regulations, or equivalent legal mechanisms.

8. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including any legal, accounting, or reporting requirements. The exact retention period depends on the type of information and the reason for processing.

Customer and service records are usually kept for the duration of the service relationship and for a reasonable period afterwards.
Financial and transaction records are retained for the period required by tax and accounting laws.
Communication records may be kept for as long as needed to resolve queries, manage complaints, or maintain business continuity.
Job or enquiry records from prospective customers may be retained for a limited time if no service is booked.

When data is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in a safe and appropriate manner.

9. Data Security

We take reasonable technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures are designed to reflect the nature of the data we hold and the risks involved.

While no system can be guaranteed to be completely secure, we regularly review our processes and aim to ensure that personal information is handled with appropriate care. Access to data is restricted to authorised personnel only.

10. Your Rights

As a data subject under UK GDPR, you have a number of rights in relation to your personal data. These rights may apply depending on the circumstances and the legal basis for processing.

Right of access – you can ask for a copy of the personal data we hold about you.
Right to rectification – you can ask us to correct inaccurate or incomplete information.
Right to erasure – in certain cases, you can request that we delete your data.
Right to restriction – you can ask us to limit how we use your data in certain circumstances.
Right to object – you can object to processing based on legitimate interests in some cases.
Right to data portability – you can request transfer of certain data where processing is based on consent or contract and carried out by automated means.
Right to withdraw consent – where consent is the basis for processing, you may withdraw it at any time.

You also have the right to raise concerns about how your data is handled with the relevant data protection authority. We encourage you to contact us first so we can try to resolve any concern directly and promptly.

11. Children’s Data

Our services are intended for adults and households arranging cleaning services. We do not knowingly collect personal data from children except where it is incidental and necessary in the context of providing household services. If we become aware that we have collected such data inappropriately, we will take steps to delete it where required.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. Any revised version will apply from the date it is published or otherwise made available. We encourage customers to review this policy periodically to stay informed about how their data is protected.

13. Our Commitment

At Cleaner Wandsworth, we value trust, transparency, and accountability. We only process personal information where it is necessary, proportionate, and lawful. We aim to ensure that your data is handled fairly and respectfully throughout every stage of our service relationship. If you are a customer in the Wandsworth area, this policy explains how your information is managed and the protections that apply to it.

Last reviewed: current version applicable to all Cleaner Wandsworth customers in the area.