Accessibility Commitment for Cleaner Wandsworth

Cleaner Wandsworth is committed to ensuring that our online information and digital services are accessible to as many people as possible. We want residents, visitors and businesses in the Cleaner Wandsworth area to be able to use our website and online tools in a way that suits their needs.

This accessibility statement explains how we work to make our website usable, what standards we aim to meet, where there may be limitations, and how you can contact us with accessibility requests or feedback.

Our Accessibility Standards

We aim to meet the Web Content Accessibility Guidelines version 2.1, at the AA level. These guidelines are internationally recognised standards for improving web accessibility.

By working towards WCAG 2.1 AA compliance, our goal is that users in the Cleaner Wandsworth area can:

Navigate most of the website using a keyboard only.

Listen to most of the website using a screen-reader.

Adjust text size using browser settings without loss of content or functionality.

Understand the content through clear language and logical structure.

Screen-Reader Support

The Cleaner Wandsworth website is designed to be compatible with modern screen-reader software. We aim to:

Use clear and descriptive headings to help screen-reader users understand page structure.

Provide meaningful alternative text for important images that convey information.

Ensure form fields have associated labels so that their purpose is announced correctly.

Use consistent navigation patterns across the site so that users can predict where to find information.

Keyboard Navigation

We recognise that many people navigate websites without a mouse. To support keyboard users, the Cleaner Wandsworth website aims to provide:

Logical tab order so that you can move through links, buttons and form fields using the keyboard.

Visible focus indicators so you can see which element is currently selected.

Menus and interactive features that can be opened, used and closed with the keyboard alone.

Pages that do not require complex key combinations for basic navigation.

How We Maintain Accessibility

We review new content and features before they are added to the Cleaner Wandsworth site to reduce access barriers. Where possible we use plain language, clear headings, and consistent layouts to make content easier to understand and navigate.

Some older pages or documents may not yet fully meet WCAG 2.1 AA guidelines. We are working to improve these areas over time, prioritising content that is essential to residents and services in the Cleaner Wandsworth area.

Known Limitations

While we aim for a fully accessible experience, some content may not yet meet all accessibility requirements. For example, certain downloadable documents may not be fully accessible to screen-reader users, and some decorative images may not have complete alternative text.

If you encounter any content that you cannot access, please contact us so we can provide the information you need in an accessible format.

Requesting Information in an Accessible Format

If you need information from the Cleaner Wandsworth website in a different format, such as accessible PDF, large print, easy read or audio description, you can contact us and explain what you need and which page or document you are referring to.

When you make a request, please include:

The web address of the content you need help with.

The format you would prefer.

Any assistive technology you use, if you wish to tell us.

Feedback and Reporting Accessibility Problems

We welcome feedback about the accessibility of the Cleaner Wandsworth website. If you find a problem, or think we are not meeting accessibility requirements, you can contact us and describe the issue. This helps us identify and fix barriers for you and for others in the Cleaner Wandsworth area.

When describing a problem, it is helpful to tell us what you were trying to do, what went wrong, and which device or browser you were using.

Continuous Improvement

Accessibility is an ongoing process. We will continue to review the Cleaner Wandsworth website, update this statement when needed, and work to remove barriers so that everyone can access our services and information as independently as possible.