Cleaner Wandsworth Terms and Conditions of Service

These Terms and Conditions govern the provision of cleaning services by Cleaner Wandsworth to domestic and commercial customers. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, firm or company who requests or receives cleaning services from Cleaner Wandsworth.

Company means Cleaner Wandsworth, the provider of the cleaning services.

Cleaner means any person or team employed or engaged by the Company to provide the services.

Services means the cleaning services supplied by the Company to the Client, including but not limited to domestic cleaning, commercial cleaning, end of tenancy cleaning, and one off or regular cleaning visits.

Premises means the property or properties where the Services are to be carried out.

2. Scope of Services

The Company will provide the Services as agreed at the time of booking, which may include general cleaning, deep cleaning, end of tenancy cleaning and other related tasks as commonly associated with residential and commercial cleaning.

The exact scope, frequency and duration of the Services will be confirmed with the Client during the booking process. Any special requirements, priorities or restrictions must be clearly communicated by the Client in advance so that the Company can confirm whether they can be accommodated.

The Company reserves the right to refuse any task that it considers unsafe, illegal, or outside the reasonable scope of cleaning services, including but not limited to moving very heavy items, working at dangerous heights, or handling hazardous materials.

3. Booking Process

Bookings for Services may be made by the Client through the Companys accepted booking channels. By submitting a booking request, the Client confirms that they are over 18 years of age and legally capable of entering into binding contracts.

All bookings are subject to acceptance and confirmation by the Company. A booking will only be deemed confirmed when the Company has provided written or verbal confirmation of the appointment details including the date, time, type of service and any applicable charges.

The Client is responsible for providing accurate information, including the size and condition of the Premises, the type of service required, and any particular needs or circumstances that may affect the time and resources required. The Company reserves the right to adjust the quoted price or the duration of the booking if the information provided is incorrect or incomplete.

For ongoing regular cleaning services, the Client accepts that appointments will recur on the agreed schedule unless and until cancelled in accordance with these Terms and Conditions.

4. Access to the Premises

The Client must ensure that the Cleaner has safe and timely access to the Premises at the agreed appointment time. This may include providing keys, access codes, concierge details, parking instructions or any other necessary arrangements.

Where keys are supplied to the Company, they will be securely stored and identified in a manner that does not disclose the address. The Company will take reasonable care of any keys, but shall not be liable for any loss or damage arising from lock faults, pre existing security issues, or circumstances beyond the Companys reasonable control.

If the Cleaner is unable to gain access to the Premises or is refused access, the visit may be treated as a late cancellation and the relevant cancellation charge may apply.

5. Client Obligations

The Client agrees to:

Provide a safe working environment for the Cleaner, including adequate lighting, ventilation and access to water and electricity.

Inform the Company of any risks at the Premises, such as faulty appliances, loose fixtures, alarm systems, or pets that may present hazards.

Ensure that valuable, fragile or irreplaceable items are stored securely and, where necessary, clearly identify items that should not be cleaned or moved.

Provide any specific cleaning products or equipment that they wish the Cleaner to use, where required, and confirm that such products are safe and suitable for use.

Refrain from directly employing or engaging the Companys Cleaners without the Companys prior written consent.

6. Pricing and Payment Terms

Prices for Services are based on the information provided by the Client and the type, duration and frequency of the cleaning requested. The Company may provide an estimated quote which may be adjusted if the actual work required differs from that described, for example due to the size, condition or layout of the Premises.

Unless otherwise agreed in writing, payment for Services is due on or before the day of service. The Company reserves the right to request deposit payments or full advance payment for certain services, including but not limited to end of tenancy cleaning, deep cleans or first time visits.

Accepted payment methods will be communicated to the Client at the time of booking. All payments must be made in the agreed currency and without set off or deduction.

If payment is not received by the due date, the Company may suspend or cancel further services and may charge interest on overdue amounts at the statutory rate until payment is received in full. The Client will be responsible for all reasonable costs incurred by the Company in recovering overdue sums.

7. Cancellations and Amendments

The Client may cancel or amend a booking by providing notice to the Company. To avoid cancellation charges, the Client must provide the minimum notice period specified by the Company at the time of booking.

Where insufficient notice is given, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the scheduled visit. This includes situations where the Cleaner is unable to gain access to the Premises or is turned away upon arrival.

The Company may cancel or reschedule a booking in the event of unforeseen circumstances, such as staff illness, severe weather conditions, or events beyond its reasonable control. In such cases, the Company will use reasonable efforts to offer an alternative appointment. The Company will not be liable for any losses arising from such cancellations or rescheduling.

For regular recurring services, any changes to the agreed schedule, such as moving to a different day or time, are subject to availability and must be agreed in advance.

8. Quality of Service and Complaints

The Company aims to deliver Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the cleaning, they must notify the Company as soon as possible, and in any event within a reasonable time after the service has been provided.

Where a complaint is justified and relates directly to the quality of the Services, the Company may, at its discretion, arrange for a Cleaner to return to the Premises to address the issue, or offer another appropriate form of resolution. The Client must allow the Company a reasonable opportunity to remedy any problem.

Complaints received more than a short time after the service date may be more difficult to investigate and may limit the options available for resolution.

9. Liability and Limitations

The Company will exercise reasonable care in providing the Services. However, the Companys liability is subject to the following limitations.

The Company is not liable for normal wear and tear, pre existing damage, defects or stains that cannot be removed by standard cleaning methods, or for damage resulting from the use of incorrect or unsafe products supplied by the Client.

The Client must notify the Company of any alleged loss or damage as soon as reasonably practicable and, in any event, within a reasonable period after the relevant visit. The Company may request evidence, such as photographs or receipts, and access to inspect any damage.

The Companys total liability for any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total charges paid by the Client for the specific visit during which the event giving rise to the claim occurred. Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded.

The Company will not be responsible for any indirect, consequential or economic loss, including loss of profit, loss of opportunity or loss of enjoyment arising from the provision of the Services.

10. Insurance

The Company maintains insurance cover that it considers appropriate for its business. Details of insurance cover may be provided upon request. The existence of insurance does not extend or increase liability beyond that which is set out in these Terms and Conditions.

11. Waste Regulations and Disposal

The Company will comply with applicable waste and environmental regulations relating to the disposal of waste generated during the provision of the Services.

In most cases, household waste and general rubbish must remain the responsibility of the Client and should be placed in the appropriate bins or collection points provided by local authorities or private waste contractors. The Companys role is limited to assisting with the collection and placement of such waste within the Premises, unless otherwise expressly agreed.

The Company is not licensed to remove and transport controlled waste, hazardous materials, clinical waste, or large amounts of construction and renovation debris. The Client is responsible for arranging appropriate disposal of such materials through licensed waste carriers.

The Client must inform the Company of any materials that may present a hazard, including sharp objects, chemicals or biological matter, so that the Company can assess whether and how the Services can be safely performed.

12. Health and Safety

The Company is committed to maintaining high standards of health and safety for both Clients and Cleaners. Cleaners are instructed to follow safety procedures and to avoid tasks that could place them or others at risk.

The Client must not request any activity that conflicts with health and safety guidelines, such as climbing on unsafe furniture, using damaged equipment, or handling dangerous substances without appropriate controls.

The Company reserves the right to withdraw Services immediately where health and safety risks are identified. In such cases, the Client may still be responsible for any charges incurred up to the point of withdrawal.

13. Property and Security

The Client is responsible for securing valuables, cash, jewellery, important documents and other highly sensitive items before each visit. The Company will not be liable for any loss of such items unless there is clear evidence of wrongdoing directly attributable to the Company or its Cleaners.

Where the Company has agreed to hold keys or access codes, it will do so with reasonable care and will return them upon request once all outstanding balances have been settled. The Company is not responsible for any security systems, alarms or other devices programmed or maintained by third parties.

14. Confidentiality and Data Protection

The Company will respect the privacy of the Client and will take reasonable steps to protect personal information disclosed in connection with the Services.

Any personal data will be processed in accordance with applicable data protection laws. The Company will use such information only for the purposes of managing bookings, providing Services, processing payments and, where permitted, communicating relevant service updates and offers.

The Company may share data with its Cleaners and service providers where necessary for the performance of the Services, provided that appropriate confidentiality obligations are in place.

15. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events, circumstances or causes beyond its reasonable control. Such events may include, but are not limited to, extreme weather, transport disruptions, strikes, epidemics, utility failures or accidents.

In such circumstances, the Company will use reasonable efforts to notify the Client and arrange an alternative appointment where practical. If performance is materially affected for a prolonged period, either party may terminate the affected services without further liability, subject to payment for Services already provided.

16. Termination of Services

Either party may terminate ongoing regular Services by giving the notice period agreed at the time of booking or, where no specific notice period is agreed, by giving reasonable notice.

The Company may terminate or suspend Services immediately if the Client is in material breach of these Terms and Conditions, including but not limited to non payment of charges, abusive or unsafe behaviour, or repeated last minute cancellations.

Upon termination, the Client must pay all outstanding sums due to the Company. Any keys or property belonging to the Client will be returned once all amounts have been settled.

17. Amendments to Terms and Conditions

The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in law, business practices, or the nature of the Services. The current version will apply to all new bookings and, where appropriate, to ongoing Services following reasonable notice to the Client.

Continued use of the Services after any changes have taken effect will constitute acceptance of the updated Terms and Conditions.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services or their subject matter.

19. Entire Agreement

These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the provision of the Services and supersede any prior understandings, statements or agreements, whether oral or written.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.