Cleaner Wandsworth Privacy Policy

This Privacy Policy explains how Cleaner Wandsworth collects, uses, stores and protects personal data about customers and prospective customers. It applies to all Cleaner Wandsworth customers and service users located in the Wandsworth area. By using our cleaning services or contacting us, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Cleaner Wandsworth is a cleaning service provider operating in the Wandsworth area. For the purposes of the UK General Data Protection Regulation and the Data Protection Act, Cleaner Wandsworth is the data controller in relation to the personal data described in this Privacy Policy.

Personal Data We Collect

We only collect personal data that is necessary for providing and managing our cleaning services. The types of data we may collect include:

Identification and contact details, such as name, home or business address, billing address, and other contact details needed to arrange and provide services.

Booking and service information, such as preferred dates and times, type of cleaning requested, access instructions, property details relevant for cleaning, and any notes you provide about the service.

Payment and billing information, including payment status, amounts paid, and basic transaction details. We do not store full card details; where online card payments are used, these are processed securely by a third party payment processor.

Communication records, including emails, messages, and notes from phone conversations relating to quotes, bookings, feedback, or complaints.

Website and usage information, where applicable, such as basic technical data provided by your browser, and information about how you use our website, only to the extent necessary for security, service improvement, or analytics.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quote, make a booking, use our services, or communicate with us in any way. We may also receive data indirectly through third party platforms or listing sites when you submit an enquiry about Cleaner Wandsworth through those services.

Lawful Basis for Processing

We process your personal data only where we have a valid lawful basis under GDPR. Depending on the situation, our lawful bases may include:

Contract. We process your data where it is necessary to enter into or perform a contract with you, for example to provide cleaning services, manage bookings, and handle payments.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing our business operations, improving our services, handling queries, and protecting our legal rights.

Legal obligation. We may process your data where it is necessary to comply with legal or regulatory obligations, such as record keeping for tax or accounting purposes.

Consent. In limited cases, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

Cleaner Wandsworth uses personal data for the following purposes:

To provide and manage cleaning services in the Wandsworth area, including booking appointments, allocating cleaners, and ensuring we can access your property as agreed.

To issue quotes, invoices, and receipts, and to process and record payments for services provided.

To communicate with you about your bookings, changes to services, feedback, and any issues or complaints.

To manage our relationship with you as a customer, including notifying you of important changes to our terms, policies, or services.

To maintain business records, perform internal administration, and meet legal, accounting, and reporting requirements.

To improve our services and operations, such as through analysis of service usage and customer feedback, where this is compatible with your privacy rights.

To protect our business, including managing security, preventing fraud or misuse, and defending legal claims if necessary.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties only where necessary and in accordance with data protection law. These parties may act as data processors on our behalf and may include:

Payment service providers that securely process your card or online payments.

IT service providers that support our booking systems, email services, or website hosting.

Professional advisers such as accountants or legal advisers where this is necessary for our business or to comply with legal obligations.

Regulatory authorities, law enforcement, or other public bodies if we are required to share data in order to comply with legal or regulatory requirements or to protect our rights.

Where we use third party processors, we ensure that appropriate contracts and safeguards are in place to protect your personal data and to ensure it is processed only on our instructions and for specified purposes.

Data Retention

Cleaner Wandsworth retains personal data only for as long as is necessary for the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Customer and booking records are typically kept for a period that allows us to manage ongoing services, address queries or complaints, and maintain accurate financial records. Financial and invoice related data may be kept for the period required under applicable tax and accounting laws.

When personal data is no longer required, we will either delete it securely or anonymise it so that it can no longer be associated with an identifiable individual.

International Transfers

Our core operations are based in the Wandsworth area and we aim to keep your personal data within the United Kingdom or the European Economic Area where possible. If your data is ever transferred to a country outside these areas, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law, for example through standard contractual clauses or equivalent mechanisms.

Data Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access.

These measures may include access controls, secure storage, appropriate encryption or pseudonymisation where suitable, and staff awareness of data protection obligations. While no system can be completely secure, we are committed to maintaining a level of security appropriate to the risk.

Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data. These rights apply to all Cleaner Wandsworth customers in the Wandsworth area, subject to certain conditions and legal limitations.

Right of access. You have the right to request a copy of the personal data we hold about you and to obtain information about how we process it.

Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction of processing. You may request that we limit the way we use your data in certain situations, for example while we are considering a request to rectify or erase your data.

Right to data portability. In some cases, you have the right to receive personal data you provided to us in a structured, commonly used and machine readable format and to request that we transmit that data to another controller.

Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including for direct marketing. We will stop processing unless we can demonstrate compelling legitimate grounds or where processing is required for legal claims.

Right to withdraw consent. Where we rely on consent to process your data, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Policy Scope and Changes

This Privacy Policy applies to all customers and prospective customers of Cleaner Wandsworth in the Wandsworth area. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will apply from the date of publication, and we encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.